Frequently Asked Questions – Netsyen: Your Go-To for Unique Printed T-Shirts in the US
Got questions about Netsyen’s distinctive printed t-shirt designs, our ordering process, or return policy for the US market? We’ve compiled the most common inquiries to help you find answers quickly.
About Netsyen’s T-Shirt Products
1. What materials are Netsyen’s t-shirts made from?
Netsyen’s t-shirts are primarily made from high-quality 100% pre-shrunk cotton or a premium cotton-poly blend (depending on the design), offering a soft, breathable, and durable feel. We prioritize skin-friendly materials that maintain their shape and comfort even after many washes.
2. How durable are the prints on your t-shirts? Do they fade or peel?
We use advanced direct-to-garment (DTG) or screen-printing technologies to ensure sharp, vibrant prints with exceptional durability. By following our care instructions, your t-shirt prints will maintain their quality, minimizing fading or peeling for a long-lasting look.
3. Where can I find the size chart for your t-shirts?
You can find a detailed size chart right on each product page. Please refer to the size chart carefully to choose the best fit, as sizes might vary slightly between different designs and styles.
4. Does Netsyen offer custom t-shirt printing services for individual designs?
Currently, Netsyen focuses on providing our exclusive collection of unique, pre-designed graphic t-shirts. We do not offer personalized custom printing services for individual designs at this time.
Ordering & Payment
5. How do I place an order on Netsyen.com for delivery in the US?
It’s simple!
- Choose your favorite product and select the size and color (if applicable).
- Add it to your cart.
- Once you’ve finished shopping, click on the cart icon and proceed to checkout.
- Enter your US shipping details and select your preferred payment method.
- Confirm your order.
6. What payment methods does Netsyen accept for US orders?
We accept a variety of convenient and secure payment methods:
- Major Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other popular payment gateways (e.g., Apple Pay, Google Pay – if integrated)
7. Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact our customer support team immediately within 2-4 hours of placing your order. After this timeframe, your order may have already entered processing, making changes more difficult or impossible.
Shipping & Delivery (within the US)
8. How long does shipping take within the United States?
Our standard shipping usually takes 5-10 business days for delivery within the continental United States. Please note that this does not include weekends or public holidays. Expedited shipping options may be available at checkout for an additional fee.
9. What are the shipping costs for US orders?
Shipping costs will be calculated and clearly displayed at the checkout step, based on your delivery address and order total. We may offer free shipping promotions for orders reaching a minimum value; please check our homepage for current offers.
10. How can I track my order?
Once your order has shipped, we’ll provide you with a tracking number via email. You can use this number to monitor your order’s status and estimated delivery date directly on the shipping carrier’s website.
Returns & Refunds
11. What is Netsyen’s return policy for US customers?
We accept product returns within 30 days of delivery if the product has a manufacturing defect, was sent in the wrong design/size, or was damaged during shipping. The product must be unworn, unwashed, and have its original tags attached. Please refer to our detailed Return Policy for complete information.
12. Can I exchange my t-shirt for a different size or design?
Exchanges for a different size or design may be considered if the product meets our return conditions and stock is available. Any additional shipping costs incurred for exchanges will be the customer’s responsibility. Please contact our customer service team to arrange an exchange.
13. When will I receive my refund?
After we receive your valid returned product and confirm its condition, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Other Support
14. How can I contact Netsyen for further assistance?
You can reach our dedicated customer support team via:
- Email: netsyen@gmail.com
We’re always happy to help you!
